Q: Was the box damaged easily during shipping?
A: We will wrap the gift box with air cushion, so that will not be damaged and deformed.
Q: How is the cleaning ability of these toothbrush?
A: The cleaning ability is very good. The K5 model also has 5 gears and 3 strengths, which meet different strengths and requirements for cleanliness. Two-layer bristles targets the cleaning between the teeth, improving the cleaning efficiency and effect.
Q: Did it suit for sensitive teeth?
A: Of course. Kiwibird all electric toothbrushs are specially designed for sensitive teeth, so no worry about strength or sensitivity.
Q: What if I want to exchange the electric toothbrushs or want a refund?
A: Customers have the right to apply for refund and replacement.
If you need a refund before delivery, please contact us by email asap.
If the package is shipped out, it can not refund, but after it delivery, you can apply for refund.
If you need replacement or refund, please contact us by email within 30 days after receiving the product 👉support@kiwibird.com We will reply in time and help you solve the problem.
Refunds currently take 7-14 business days.
Q: How long will it take to receive the package?
A: 5-7 working days. However, due to the COVID-19, there may be some delays (usually 3-7 days). We will send your tracking number and teach you to track it by mail. Also you can contact us 👉support@kiwibird.com and we will check and update the shipping info for you.
Q: How is the quality?
A: The quality is great, and there will be related service guarantee. Kiwibird is a company integrating R&D and production, and the quality inspection is very strict. At present, it has passed more than 10 international and domestic environmental protection and qualification certifications such as EU CE, US FDA, ISO9001, etc., ensuring health and safety.